Privacy Policy

Last Updated: 10.02.2026

By accessing or using our Website or Software, you agree to the data practices described in this Privacy Policy.

1. Information We Collect

Personal Information

We collect limited personal information only when necessary to provide our services, process payments, or respond to support requests. This information may be collected when you create an account, purchase a product, subscribe to a service, or contact us.

This may include:

  • Email address

  • Billing details and subscription status

  • Payment-related metadata (processed securely via Stripe)

We do not store full payment card numbers or sensitive financial data. All payment processing is handled directly by our payment processor.

Technical & Usage Information

To ensure software stability, licensing integrity, and performance improvements, we may collect limited technical data generated by the application itself.

This may include:

  • Operating system version

  • Basic hardware configuration

  • Application logs and crash or error reports

This data is non-invasive, does not include personal files, and does not directly identify you.

Support Communications

When you contact support, we may collect:

  • Email address

  • Message content related to technical, billing, or account issues

This information is used solely to resolve your request.

2. Information We Do Not Collect

EXM Tweaks explicitly does not collect:

  • Files or file contents

  • Keystrokes or input monitoring

  • Screen recordings or screenshots

  • Private communications

  • Game account credentials

  • Browsing history

3. Purpose of Data Processing

We process data strictly to:

  • Provide, maintain, and improve our software

  • Process payments, subscriptions, and refunds

  • Verify licenses and prevent abuse or fraud

  • Comply with legal and regulatory obligations

We do not sell personal data.

4. Legal Entities & Data Controllers

Personal data is processed by the legal entity governing your transaction:

  • EXM Tweaks s.r.o. (Slovakia) — users processed via EU Stripe

  • EXM Tweaks Inc. (Delaware, USA) — users processed via US Stripe

Each entity acts as an independent data controller under applicable law.

5. Data Retention

We retain data only for as long as necessary:

  • Account data — while the account remains active

  • Billing data — as required by applicable law

  • Support data — until the issue is resolved or legally required

6. User Rights

Depending on your jurisdiction (GDPR / US privacy laws), you may have the right to:

  • Access your personal data

  • Request correction or deletion

Requests can be submitted to support@exmtweaks.com.

7. Minors

We acknowledge that some users may be minors.

Data related to minors is processed only as necessary to provide the service. Parents or legal guardians may request access to or deletion of a minor’s data.

8. Security

We apply appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or misuse. Data protection is treated as a priority.

9. Contact

Privacy inquiries: support@exmtweaks.com