Refund policy
By purchasing any virtual product on our Website, you agree to the terms of this Policy.
Virtual Products
Description:
Our Website offers virtual products for sale, specifically [Exm Premium Tweaking Utility] and [Exm Standard Tweaking Utility]. These virtual products are intangible and do not involve physical delivery.
Refund Eligibility:
Due to the nature of virtual products, we generally do not offer refunds once a purchase is completed. However, we understand that exceptional circumstances may arise, and we will consider refund requests on a case-by-case basis, since our product stays permanent unless a user wants to revert it, it's easy to abuse refunds, that is why our refund policy is so strict.
Refund Requests:
If you believe you are eligible for a refund, please contact us via email or Discord (@exmtweaks) within 14 days of the purchase date. In your refund request, provide your order details and a brief explanation of why you are seeking a refund, as well as video/picture proof of any issue occurring if there is one. We will either approve or decline your refund request.
Non-Refundable Situations
Change of Mind:
We do not offer refunds for purchases made due to a change of mind or if you no longer want the virtual product.
Product Compatibility:
It is your responsibility to ensure that your system and environment are compatible with the virtual product before making a purchase. We are not responsible for compatibility issues that arise after the purchase.
Processing Refunds
Approval:
Refunds are subject to approval based on the specific circumstances of each case.
Refund Method:
If a refund is approved, it will be processed using the same payment method used for the original purchase, it may take up to 10 days for the money to arrive.
Changes to this Policy
We reserve the right to modify or update this Refund Policy at any time. The "Last updated" date at the top of this page indicates when the Policy was last revised. Your continued use of the Website and purchase of virtual products after such changes signifies your acceptance of the updated Policy.
Contact Us
If you have any questions or concerns about our Refund Policy, please contact us.